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WiFi tech help needed

with 9 comments

routerRouter frustration setting in.

“Junior” cannot get full satisfaction from his Christmas present, a Playstation 3 is great to play games on by yourself but he’d like to enjoy the fuller experience of playing against his chums online in South Shields and connecting with the wider world through the internet.

So, we have an Edimax BR-6226n wireless router attached to a Motorola SB5100 surfboard cable modem owned by Telewest/Virgin. The modem supplies broadband access to my desktop PC via USB, whilst the router is connected via the ethernet WAN socket, the PC connects to the router via the LAN ethernet socket on the router.

I have followed meticulously the set up for the Edimax router and the network connection set up on the PS3, and his PSP, and the situation is this: both the PS3 and the PSP see the broadcast SSID and acquire IP addresses from the router but neither will connect to the internet, both showing the same error message “dns error 80710102”. I have looked at hundreds of pages on the internet relating to this error and tried the suggested solutions of using DNS addresses from Open DNS and, but the same error re-occurs. I have tried MAC filtering with the same result, I have tried placing both the PS3 and the PSP into a DMZ assigning static IP addresses and cloning the MAC address, I have tried the dynamic IP address approach too, but again the same problem occurs. Because of the prevalence of so many web pages describing this DNS error it is natural to assume (a) that many people have suffered the problem, and (b) some of them must have found a solution to their frustrations, to date I have not.

I have connected the PS3 directly to the modem via the ethernet socket and it connects to the internet straight away without any problem, this wired option is OK on a temporary basis but Mrs. Curly would like to watch TV and “Junior” would like to play in his own room, hence the pressing need for the wireless option.

The next thing I will do is test his PSP and PS3 wireless connectivity on another router on another WiFi network, and test a WiFi enabled laptop on this network here, in an effort to isolate the hardware/software error.

If anyone has the technical knowledge or has solved this DNS issue on this brand of router, or another, and you can offer me some useful suggestions, I would be eternally grateful.

I am now tearing my hair out (what is left of it.)

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Written by curly

January 3, 2010 at 2:47 pm

9 Responses

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  1. Sorry, I ought to have said that I will be telephoning Virgin/Telewest for DNS addresses tomorrow.


    January 3, 2010 at 3:28 pm

    • Have you turned media server off? I think that’s the missing link.


      January 3, 2010 at 6:41 pm

  2. […] WiFi tech help needed […]

  3. Yes, media server is off too.


    January 3, 2010 at 9:12 pm

  4. Curly, I’m curious why you’re using a usb connection to the modem – try attaching your desktop pc to the router using a network cable instead of connecting to the modem using USB. Ideally, it should be USB or network cable connection to access the modem – only one device should be directly connected to the modem. The infrastructure model should be ideally:

    Internet -> Modem -> Router -> home network clients


    January 4, 2010 at 1:20 am

    • That is exactly the model I am following (or have I described it poorly? – yes looks like I have)


      January 4, 2010 at 9:47 am

  5. Pesky html!


    January 4, 2010 at 1:20 am

  6. “Junior” is online now via our new WiFi network, working at last! Thanks everyone for trying to help, the smallest component was the biggest problem, a faulty ethernet cable from modem to router!


    January 4, 2010 at 1:53 pm

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